Terms of Service
Effective Date: Fri March 2026
1. Introduction
Welcome to FlowAI (“we”, “us”, “our”), a UK-based AI agency providing AI-powered receptionist systems and chatbot solutions via flow.io.
By accessing or using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use our services.
2. Eligibility
Our services are intended solely for businesses.
By using FlowAI, you confirm that:
You are acting on behalf of a business entity
You have the authority to bind that entity to these Terms
You are at least 18 years old
3. Description of Services
FlowAI provides:
AI-powered receptionist systems
AI chatbots and automation tools
Related AI-driven business solutions
We reserve the right to modify, update, or discontinue any part of the services at any time.
4. Accounts and Access
You are responsible for:
Maintaining the confidentiality of your account
All activities conducted under your account
We may suspend or terminate access if we suspect unauthorised use or violations of these Terms.
5. Payment Terms
5.1 Fees
We offer:
Subscription-based plans (monthly billing)
One-time service fees
All fees are clearly presented before purchase.
5.2 Free Trials
We may offer free trials. After the trial period:
Paid subscription terms will automatically apply unless cancelled
5.3 No Refund Policy
All payments are non-refundable, unless required by applicable law.
5.4 Billing
You agree to:
Provide accurate billing information
Pay all charges on time
Failure to pay may result in suspension or termination of services.
6. Acceptable Use
You agree not to use FlowAI services:
For any unlawful or fraudulent purpose
To generate, distribute, or promote harmful, abusive, or misleading content
To infringe on intellectual property or third-party rights
To attempt to reverse engineer, disrupt, or exploit the system
To misuse AI outputs in ways that could cause harm or legal violations
We reserve the right to suspend or terminate accounts that violate these rules.
7. AI-Specific Terms
7.1 Nature of AI Services
Our services rely on artificial intelligence systems that may:
Produce inaccurate or incomplete outputs
Generate content that is not unique
7.2 User Responsibility
You are fully responsible for:
Reviewing and verifying AI-generated outputs
Any decisions, actions, or outcomes based on those outputs
FlowAI does not guarantee the accuracy, reliability, or suitability of AI-generated content.
7.3 Prohibited AI Use
You must not use our AI services to:
Generate illegal or harmful content
Mislead, impersonate, or deceive others
Violate laws or regulations
8. Intellectual Property
8.1 Our Property
We retain all rights to:
The FlowAI platform
Software, systems, and branding
8.2 Your Data
You retain ownership of:
Data and inputs you provide
You grant us a limited license to use this data to:
Provide and improve our services
8.3 AI Outputs
AI-generated outputs are provided to you for your business use
We do not guarantee exclusivity or originality of outputs
9. Third-Party Services
Our services may integrate with third-party providers (e.g. AI systems, communication platforms).
We are not responsible for:
The performance or availability of third-party services
Any data processing conducted by them
10. Service Availability
We aim to provide reliable services but do not guarantee:
Continuous, uninterrupted access
Error-free operation
We may perform maintenance or updates at any time.
11. Limitation of Liability
To the maximum extent permitted by law:
FlowAI shall not be liable for any indirect, incidental, or consequential damages
This includes loss of profits, data, business opportunities, or reputation
Our total liability shall not exceed:
👉 The amount you paid to us in the previous 3 months
Nothing in these Terms excludes liability where it would be unlawful to do so.
12. Indemnification
You agree to indemnify and hold harmless FlowAI from any claims, damages, or losses arising from:
Your use of the services
Your violation of these Terms
Your misuse of AI-generated content
13. Termination
We may suspend or terminate your access immediately if:
You breach these Terms
You misuse the services
You may stop using our services at any time.
Upon termination:
Your access will be revoked
Outstanding fees remain payable
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We may update these Terms from time to time.
Continued use of the services after updates constitutes acceptance of the revised Terms.
16. Contact Information
For any questions regarding these Terms, contact:
FlowAI
📧 [email protected]