Privacy Policy
Effective Date: Fri March 2026
1. Introduction
Welcome to FlowAI (“we”, “us”, “our”).
FlowAI is an AI agency based in the United Kingdom, operating at flow.io. We are committed to protecting your personal data and respecting your privacy in compliance with applicable laws, including the UK GDPR, EU GDPR, and where applicable, the California Consumer Privacy Act (CCPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
We may collect and process the following types of data:
2.1 Information You Provide
Name and contact details (e.g. email address)
Communications with us (support requests, inquiries)
Information submitted through forms or accounts
2.2 AI Interaction Data
User inputs, prompts, and files submitted to our AI systems
Outputs generated by AI systems based on your input
2.3 Automatically Collected Data
Device and browser information
IP address and general location data
Usage data (pages visited, interactions)
2.4 Marketing Data
Preferences for receiving marketing communications
3. How We Use Your Information
We use your data for the following purposes:
To provide and operate our AI services
To improve and develop our AI models and systems
To respond to customer support requests
To communicate with you, including service updates
To send marketing communications (where permitted)
To comply with legal obligations
4. AI Data Processing
As an AI-focused service:
User inputs may be processed by AI systems to generate outputs
Data may be used to improve performance and quality of our AI services
Where possible, we apply safeguards such as data minimisation and anonymisation
We do not use AI to make legally binding or similarly significant decisions about users without appropriate safeguards.
5. Legal Basis for Processing (GDPR)
We process your data under the following legal bases:
Contractual necessity – to provide our services
Legitimate interests – to improve our services and operations
Consent – for marketing communications
Legal obligation – where required by law
6. Third-Party Services
We use trusted third-party providers to operate our services, including:
AI service providers (e.g. OpenAI, Grok)
Communication services (e.g. Twilio)
CRM/automation tools (e.g. GoHighLevel)
These providers may process your data on our behalf under appropriate safeguards.
7. Data Sharing
We do not sell your personal data.
We may share your data with:
Service providers and partners who assist in delivering our services
Legal authorities where required by law
8. International Data Transfers
Your data may be transferred and processed outside the UK or EU (e.g. in the United States).
Where this occurs, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Transfers to jurisdictions deemed adequate
9. Data Retention
We retain your personal data:
For as long as your account is active
Until you request deletion
After deletion, data may be retained only where required for legal or regulatory purposes.
10. Your Rights
Depending on your location, you may have the following rights:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications
To exercise these rights, contact us at:
📧 [email protected]
11. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Encryption of data
Secure systems and access controls
However, no system is completely secure, and we cannot guarantee absolute security.
12. Cookies and Tracking
We may use cookies and similar technologies to improve user experience and analyse usage.
You can control cookies through your browser settings.
13. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
15. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact:
FlowAI
📧 Email: [email protected]